Salary: Competitive

We are The Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.

Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia.

The role

We are looking for Salesforce Platform Engineer our internal Salesforce team at Citation. This is a true hybrid role: you’ll split your time between configuration (admin) and custom development (Apex, Lightning, integrations).

In the short term, you’ll help us stabilise and improve a complex, tech‑debt‑heavy org. Over time, you’ll work with the team to simplify and modernise our Salesforce estate, choosing the right mix of declarative tools and code for each problem.

Configuration (Admin) – roughly 40–50%

You’ll use Salesforce’s declarative tools to design and deliver changes:

• Configure and maintain objects, fields, record types, page layouts and apps.

• Build and optimise Flows, validation rules, formulas, approval processes and other automation.

• Manage permission sets, profiles and sharing to ensure secure, appropriate access.

• Create and maintain reports and dashboards for operational and leadership stakeholders.

• Support day‑to‑day issue resolution, small change requests and user queries.

• Experienced in applying configuration and declarative best practices in line with Salesforce architectural guidelines

• Experienced in applying configuration and declarative best practices in line with Salesforce architectural guidelines

• Proven history of producing detailed build documentation and thorough unit testing

• Can demonstrates a scalability-oriented mindset, consistently considering the bigger picture and anticipating how even small changes can impact interconnected systems.

Development (Dev) – roughly 50–60%

You’ll take the lead on the more technical aspects of the platform:

• Design, build and maintain Apex classes, triggers, batch and queueable jobs.

• Develop and support Lightning Web Components (LWC) and other UI customisations.

• Work with existing legacy code and technical debt, debugging, fixing and refactoring where needed.

• Build and maintain integrations with other systems (REST/SOAP APIs, middleware or ETL tools).

• Write clean, testable code with appropriate unit/integration tests and good coverage.

Tech debt, quality and governance

• Help identify and prioritise high‑risk or fragile areas of the org.

• Refactor and simplify over‑engineered solutions, reducing duplication and improving performance.

• Contribute to and follow development standards, code reviews and best practices.

• Support release management: sandbox strategy, deployments, and version control/CI where applicable.

• Keep up to date with Salesforce releases and suggest where new standard features can replace custom build.

About you

Essential

• Hands‑on experience in a hybrid Salesforce Admin + Developer role, or as a dev with significant admin/config work.

• Strong declarative skills, including:

• Flows (including more complex automations).

• Validation rules, formulas, approval processes.

- Data model design (custom objects, relationships, record types).

- Permission sets, profiles, sharing and general security model.

Solid Apex development experience:

- Bulkified triggers using sensible patterns.

- Apex classes, batch jobs, queueables/schedulables.

- Ability to read, understand and improve existing/legacy code.

• Experience with Lightning Web Components (LWC) (or strong Aura and happy to work with LWC).

• Good understanding of governor limits, performance considerations and secure coding on the Salesforce platform.

• Experience working with integrations (REST/SOAP APIs, outbound/inbound calls, middleware or ETL tools).

• Familiarity with source control and deployments (e.g. Git, Azure DevOps, GitHub, Bitbucket).

• Experience working in an agile environment (user stories, sprints, retrospectives).

Desirable

• Previous experience in a Salesforce org with significant technical debt, where stabilisation and refactoring were key.

• Experience with our key Salesforce products Sales Cloud and Service Cloud

• Exposure to CI/CD tools & repositories such as gearset & git

• Experience mentoring admins or junior devs on best practices.

Qualifications

Preferred (flexible)

• Salesforce Platform Administrator II and Platform Developer I, or equivalent hands‑on experience and willingness to certify.

• Salesforce Platform Administrator I and/or other certifications are an advantage.

Personal attributes

• Balanced mindset: comfortable both “clicks not code” and “code when it’s right”, and able to defend that choice.

• Engineering‑oriented: cares about code quality, tests and maintainability, not just short‑term fixes.

• Problem‑solver: enjoys untangling complex behaviours and debugging issues across config and code.

• Clear communicator: able to explain technical concepts in plain language to different audiences.

• Ownership: takes responsibility for work from design through build, testing, deployment and support.

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.